Refund & Returns Policy
At Baby Boy Wears, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

1. Returns Eligibility
You may request a return or exchange if:
The item is unused, unworn, and in its original condition
All tags and packaging are intact
The request is made within 7 days of receiving your order
Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items
For hygiene and quality reasons, the following items are not eligible for return:
Worn or used clothing
Items without original tags
Discounted or clearance items (unless defective)

3. Exchanges
We offer exchanges for:
Wrong size
Defective or damaged items
Incorrect items delivered
Exchange requests are subject to product availability.

4. Refunds
Once your return is received and inspected:
Approved refunds will be processed within 5–10 business days
Refunds will be issued via the original payment method or agreed alternative
Shipping fees are non-refundable, unless the return is due to our error.

5. Return Process
To initiate a return:
Contact us via email or phone with your order details
Wait for confirmation and return instructions
Package the item securely and send it back
Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Damaged or Incorrect Items
If you receive a damaged or wrong item:
Notify us within 48 hours of delivery
Provide clear photos as proof
We will arrange a replacement or refund at no extra cost.

7. Late or Missing Refunds
If you haven’t received your refund:
Check your bank or payment provider
Contact your payment provider, as processing times may vary
If the issue persists, contact us directly

8. Contact Us
For all return and refund inquiries, please contact us:
Email: info@babyboywears.com
Phone: +234-806-907-6883
Address: Abuja, Nigeria